Shipping and Returns

 

 

Shipping 

Within Australia

We use Express Post service for our shipments within Australia.

Please allow up to 5 business days for your order to arrive.

Please be aware this may be longer if you are located in a remote area.

A shipping charge of $20 AUD will be added to your final order.

This includes a return shipping satchel.

Collected samples are viable for 14 days.

Please ensure that completed test kits are returned promptly.

 

International

We use Australia Post to ship test kits internationally.

Please allow 10-15 business days for your order to arrive.

A shipping charge of $30 AUD will be added to your final order.

Please note:

  • International orders do not include return shipping. This is the responsibility of the customer.
  • Collected samples are viable for 14 days. Please ensure that a postal/courier service is used to ensure your samples are returned to us within this timeframe.
  • SIBOTest will not be responsible for lost kits or delays with couriers or customs.

 

TRACK INTERNATIONAL PARCEL VIA AUSTRALIA POST

 

Returns

You may return most new, unopened items within 30 days of purchase for a full refund, less $30 AUD handling fee.

Vacuum pack MUST be intact to receive a refund.  

Refunds outside 30 days are at the discretion of SIBOTest management.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please contact us if you require further information.